All items must be un-opened in original packaging, return request must be authorized by Madden Industries within 30 days of purchase. Items that have been assembled or damaged will not qualify for a refund. If you are returning cable products, cable must be on the spool and wrapped tight to prevent unwinding during shipment. The cable must still have the factory marked cut on the cable to ensure its original length shipped. Custom or roll form products are NON REFUNDABLE. Return shipping costs are the responsibility of the shipping party. Original shipping and/or return shipping fees are non-refundable. In the event your return is denied, the item will be disposed within 14 days if return shipment arrangements have not been completed.